Privacy policy

Last updated: February 2026

WHO WE ARE

PureKtchn is a UK-based food business.

Data controller: PureKtchn
Contact email: hello@purektchn.co.uk

INFORMATION WE COLLECT

When you visit or purchase from our website, we may collect:

• Device information including IP address, browser type, time zone, cookies and pages viewed
• Order information including name, billing and shipping address, email, phone number and payment details
• Communications sent to us

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Arrange shipping
• Provide customer support
• Prevent fraud
• Improve our website
• Send marketing communications where you have provided consent

LEGAL BASIS

Under UK GDPR, we rely on:

• Contract performance
• Legal obligations
• Legitimate interests
• Consent for marketing communications

SHARING YOUR INFORMATION

We share necessary data with trusted service providers including:

• Shopify (e-commerce platform)
• Payment processors
• Royal Mail and Evri
• Analytics providers

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.

Analytics cookies are only used where you have provided consent via our cookie banner.

DATA RETENTION

Order information is retained for 6 years for accounting and legal purposes, as required by HMRC, unless deletion is requested where legally permitted.

YOUR RIGHTS

You have the right to:

• Access your personal data
• Request correction
• Request deletion where permitted
• Request data portability
• Object to certain processing
• Withdraw marketing consent

To exercise your rights, contact hello@purektchn.co.uk.

If you are not satisfied with our response, you may complain to the UK Information Commissioner’s Office (ICO).